FAQs

Our standard payment term is:

• 💳 100% advance payment via T/T (bank transfer)
• 💳 Payment against Proforma Invoice before production
• 💳 Flexible terms for long-term partners

Yes, we provide samples for:

• 🧪 Samples for new buyers
• 🧪 Samples for new products
• 🧪 Samples for customized specifications
• 🧪 Courier charges borne by buyer

MOQ depends on the product and packaging format.

• 📦 Powders: 500 kg – 1 MT
• 📦 Seeds & grains: 1 MT – 5 MT
• 📦 Extracts & oils: As per specification
• 📦 Trial orders can be discussed

Lead time depends on product, quantity, and season.

• ⏱ Sampling: 7–14 days
• ⏱ Production & packing: 15–30 days
• ⏱ Documentation & dispatch: 3–5 days
• ⏱ Final timeline confirmed at order stage

Yes. Where applicable, products undergo:

• 🧪 Internal quality inspection
• 🧪 Laboratory testing
• 🧪 Moisture & purity analysis
• 🧪 Contamination screening
• 🧪 Test reports shared on request

We provide standard export documents, including:

• 📄 Commercial Invoice
• 📄 Packing List
• 📄 Bill of Lading / AWB
• 📄 Certificate of Origin
• 📄 Phytosanitary Certificate (if applicable)
• 📄 Country-specific required documents

We offer shipments on:

• 🚢 FOB
• 🚢 CIF
• 🚢 EXW
• 🚢 Other terms on request

Yes. We support:

• 📦 Private labeling
• 📦 Customized branding
• 📦 Retail packaging
• 📦 Bulk packaging
• 📦 Artwork approval before production

Yes. We support:

• 🌍 Asia
• 🌍 Europe
• 🌍 Middle East
• 🌍 North America
• 🌍 Africa
• 🌍 Destination regulations fully complied

All products are shipped as per approved specifications.

• ⚠️ Notify within 7 days of receipt
• ⚠️ Supporting evidence required
• ⚠️ Claims reviewed professionally
• ⚠️ Fair and prompt resolution ensured

Yes, buyer inspections are welcome.

• 📍 Third-party inspections (SGS, Intertek, etc.)
• 📍 Buyer-appointed agents
• 📍 Live video inspections
• 📍 Visits arranged with prior notice

Yes. We prefer long-term cooperation and stable partnerships.

• 🔁 Priority production planning
• 🔁 Better coordination
• 🔁 Improved support
• 🔁 Stable supply relationships

To place an order:

• 📩 Send requirement by email
• 📩 Receive quotation and Proforma Invoice
• 📩 Confirm and make advance payment
• 📩 Production and shipment initiated
• 📩 export@orbisaexim.com | +91 8939893914

At Orbisa Exim, we commit to:

• ✔ Honest business practices
• ✔ Consistent quality
• ✔ Timely communication
• ✔ Transparent transactions
• ✔ Long-term cooperation